Terms & Conditions

Effective Date: 7/8/2026

Welcome to Muse. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Muse is an online retailer specialising in hair extensions, wigs, hair care products, accessories, and related beauty products.

If you have any questions, please contact us:

Email: musesalonuk@outlook.com

Telephone: 07984246556

Business Address: 25 Kelly Street, Greenock, PA16 8LA

2. Eligibility

By placing an order, you confirm that you:

Are at least 18 years old or have permission from a parent or legal guardian.
Have the legal capacity to enter into a binding contract.
Provide accurate and complete information when placing an order.

3. Products

We make every effort to display our products accurately. However:

Product colours may vary depending on your device or monitor.
Hair extensions and wigs may vary slightly due to the nature of human hair or manufacturing processes.
Product images are for illustration purposes only.

We reserve the right to modify or discontinue products without notice.

4. Pricing

All prices displayed on our website are shown in [Currency].

Prices may change without notice.

Although we aim to ensure all pricing is accurate, errors may occasionally occur. If a pricing error is identified after you place an order, we will contact you before processing your order.

Applicable taxes and delivery charges will be calculated during checkout.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order, including where:

Products are unavailable.
Payment cannot be authorised.
Fraud is suspected.
Incorrect pricing or product information has been published.

If payment has already been taken for a cancelled order, a full refund will be issued.

6. Payment

Payment must be received before goods are dispatched.

We accept payment through approved payment providers displayed during checkout.

We do not store your full payment card details.

7. Shipping and Delivery

Delivery times provided are estimates only.

We are not responsible for delays caused by:

Courier services
Customs clearance
Weather conditions
Industrial action
Circumstances beyond our reasonable control

Risk in the products passes to you upon delivery.

Ownership of products transfers once full payment has been received.

8. Returns and Refunds

Please refer to our Returns Policy for full details.

For hygiene reasons, certain products such as opened hair extensions, wigs, eyelashes, cosmetics, or personal care products may not be eligible for return unless faulty or incorrectly supplied.

If an item is faulty or damaged upon arrival, please contact us within [Insert Number] days of delivery.

Refunds will be processed to the original payment method after returned goods have been inspected.

9. Customer Responsibilities

You agree not to:

Use the website unlawfully.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful content.
Interfere with the operation or security of the website.

10. Intellectual Property

All content on this website, including:

Logos
Product descriptions
Images
Videos
Graphics
Website design
Text

is owned by or licensed to [Your Business Name] and is protected by copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. User Reviews

Customers may submit reviews or comments provided they:

Are truthful and accurate.
Do not contain offensive, defamatory, abusive, or unlawful content.
Do not infringe another person's rights.

We reserve the right to remove or refuse any review at our discretion.

12. Promotions and Discount Codes

Promotional offers and discount codes:

Cannot be exchanged for cash.
May have expiry dates.
May exclude certain products.
Cannot usually be combined with other offers unless stated.

We reserve the right to withdraw promotions at any time.

13. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

Indirect or consequential losses.
Loss of profits or business.
Loss of data.
Delays beyond our reasonable control.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

14. Product Information

Our products are intended for their stated purpose only.

Customers are responsible for following all product instructions and carrying out any recommended patch or strand tests before use where applicable.

If you have allergies or sensitivities, carefully review product ingredients before use.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Website Availability

We aim to keep the website available at all times but cannot guarantee uninterrupted access.

We may suspend or withdraw the website for maintenance, updates, or operational reasons without notice.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including natural disasters, pandemics, strikes, government action, power failures, or internet outages.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [England and Wales / Scotland / Northern Ireland / Your Jurisdiction].

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the applicable jurisdiction.

19. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Changes will become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Muse